Refund, Return & Cancellation Policy

1. Order Cancellation Policy

Customers can cancel their order free of charge at any time before the product has been dispatched or picked up by our courier partner.

• To cancel an order, log in to your account, visit My Orders, and click Cancel Order.
• Alternatively, email our support team at [email protected] or WhatsApp us at +91 95493 11580 with your Order ID.
• If the order is cancelled prior to shipment, 100% of the transaction value (including shipping charges) is refunded instantly.

2. 7-Day Return & Exchange Window

We offer a hassle-free 7-day return and exchange policy from the date of package delivery. You may request a return or exchange under the following conditions:

• The product received is damaged, defective, or torn upon arrival.
• The garment size does not fit comfortably (free doorstep size exchange).
• The received product differs significantly in color, design, or style from what was ordered.
• The item must be unused, unwashed, and in its original packaging with all brand tags intact.

3. Refund Processing & Settlement Timelines

Once the returned package reaches our partner atelier and undergoes basic quality verification (typically within 48 hours of pickup):

4. Non-Returnable Items

For hygiene and quality preservation reasons, custom-stitched garments tailored to specific measurements provided by the buyer, or items visibly worn, perfumed, or washed cannot be accepted for return unless defective at the time of delivery.