Cancellation Policy — OGfootwear
Cancel online within 24 hours of ordering or before OGfootwear dispatches your order — whichever comes first.
Order Cancellation Rules
1. Cancellation Eligibility & Cutoff Stage
Self-cancellation is permitted while your order is Pending, Processing, or Packing, anytime before OGfootwear hands the parcel over to the courier and marks it Shipped.
2. Cancellation Time Window
You must submit your cancellation request within 24 hours of placing the order AND before OGfootwear dispatches your order — whichever occurs first.
3. Once an Order Cannot Be Cancelled
Once the cancellation cutoff (Before Order is Shipped or 24-hour window) has passed, the parcel cannot be cancelled online. Eligible delivered items remain covered under Buyz's standard return/exchange policy once delivered.
Refund Timelines by Payment Method
Prepaid Orders (UPI / PhonePe / Cards)
3–5 Business Days100% of the amount paid online is automatically queued for refund back to your original UPI ID, bank account, or card upon cancellation.
Partial COD (Online Advance + Cash)
3–5 Business DaysYour upfront online advance deposit (₹300) is refunded in full to your original payment method, and the remaining Cash on Delivery balance is waived immediately.
How to Request Cancellation
- 1 Open your My Orders dashboard (if logged in) or visit the Track Order page using your Order ID and phone/email.
- 2 Open the order and check its current fulfillment stage and remaining cancellation eligibility.
- 3 Click "Cancel Order", select a brief reason, and confirm. Inventory is released back to the boutique immediately.